Please be aware of the time periods and methods in which claims must to be submitted in order to be considered:
Claim periods and method of submission
| Reason for claim | Maximum elapsed time from shipping date | Method of submission | |
|---|---|---|---|
| International & Economy Select claims |
Damage | 30 days | Please call Claims on 1890 725 725 or email ie.customercare@dhl.com |
| International & Economy Select claims |
Loss | 30 days | Please call Customer Services on 1890 725 725 and an agent will commence an investigation and advise you of the next steps |
| International claims | Delay* | 14 days | Please call Claims on 1890 725 725 or email ie.customercare@dhl.com once the shipment has been delivered |
| Economy Select claims | Delay | 30 days | Please call Customer Services on 1890 725 725 and an agent will commence an investigation and advise you of the next steps |
Claims Process
Register your claim
You can register your claim by contacting a claims advisor or DHL customer services using the contact details above.
Claim assigned to a claims agent
You will be notified when your claim has been received and is being investigated. In certain instances you may be required to complete a claim form which will be forwarded to you by your claims agent.** The waybill should be referred to on all correspondence and when contacting the claims department by telephone.
Complete form and return for assessment
Should you require any further guidance please do not hesitate in contacting us.
Customer Claims / International damaged shipments: 1890 725 725
Customer Services / International and Economy Select lost or delayed shipments: 1890 725 725
Customer Claims / Economy Select damage: 1890 725 725
Email: ie.customercare@dhl.com
Web: www.dhl.ie
See also Terms and Conditions section 6 to 11 for more information.
* Please note that this only applies to services covered by the Money Back Guarantee (these terms and conditions are available on the DHL website www.dhl.ie or from DHL Customer Service). Transit times for all other services are not guaranteed and, as per section 9 of DHL’s Terms and Conditions of Carriage, do not form part of the contract. ** If the shipment was insured using the Shippers Interest Insurance a claim form MUST be completed. † If you are a manufacturer or a supplier, the submitted proof of value should be the wholesale or manufactured cost (i.e. your cost), less VAT where applicable.
