Billing enquiries

You can contact us in the following ways:

Option 1: e-Billing

Available 24/7
Log into your e-Billing hub using your login details and password to securely access your account. Select the invoice you would like to query followed by the query button to enter your query details and click on “Submit” when finished.

For an online demo on how to use this service or for any other technical support, please log into our website at Or you may wish to contact a local representative on 01-8701 555.

Option 2: Email

Available 24/7
You can submit your query online by sending your query details to our generic email address at

To ensure we have all the relevant information to deal with your query please ensure that you quote your DHL account number and invoice number. Please also attach any supporting documents to your email that will assist us in resolving your query as quickly as possible.

Option 3: Telephone

Available 8:30 am to 4.30 pm, Mon-Fri

Finally if you are unable to use Options 1 or 2 to register your query, you can contact one of our dedicated Customer Enquiries team on 0818 221 188 and select option 4.