Customers value choice when it comes to their delivery options and giving them as much visibility and traceability with proactive tracking notifications will encourage trust in your brand and drive customer loyalty. Get this right and it could be incredibly lucrative to your business.

What is On Demand Delivery?

ODD is a service designed to reduce failed delivery attempts and improve the receiver experience and in doing so also reduces the associated carbon emissions. Text and email notifications will keep you customers informed of their estimated delivery times.

If you’re a shipper and already using ODD here are a couple of things to make sure you’re optimising this service to benefit your business.

  • Are all your ODD Delivery Options activated?
  • Are Delivery Notifications mentioned on your website?
  • Do you have a mandatory mobile phone number field at check-out?
  • Are you aware of the option for Delivery Preferences for your customers?

For more information about our ODD services, speak to your account manager or contact one of our advisors:

Call: 0818 725 725


As the specialists in international shipping, businesses of all shapes and sizes trust DHL to deliver their products to the world.

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We are working to reduce local air pollutants and many customers will have experienced their end of mile deliveries arriving by bike or electric vehicle.

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